1. Introduction & Consent
These Terms and Conditions serve as a legal agreement between 24vip and all users of its platform and services — including Live Casino, Sports Betting, bonuses, and more. By registering with 24vip, you confirm that you have read, understood, and agreed to fully comply with these Terms and Conditions.
If you do not agree with any part of these Terms & Conditions, please stop using 24vip's services immediately and do not register. Every transaction and bet you place is governed by these terms.
Key Definitions
24vip: The entity operating and providing services for the platform.
User / Player: Any individual who is registered on 24vip and is using its services.
Account: Your personal registered profile.
Balance: Funds deposited into or won through your account.
2. Eligibility & Age Restrictions
To use 24vip's services, all of the following conditions must be met:
- You must be at least 18 Years or Older We strictly prohibit the participation of minors.
- You are legally a resident of Bangladesh and online gaming is lawful in your area.
- You are registering of your own free will — no one is pressuring you to do so.
- All information provided on your account is true, accurate, and complete.
- You are not on any prohibited list and are not involved in any fraud or deceptive activity.
Minor Protection
24vip follows a zero-tolerance policy toward underage players. We use age verification methods and confirm age through national ID or approved documents. If an account is found to be operated by a minor, it will be closed and the balance forfeited.
3. Account Registration & Responsibilities
3.1 Single Account Only
Each individual may only hold One Account open. One individual creating multiple accounts using different names, emails, or devices is strictly prohibited. If we detect that you have multiple accounts, all accounts may be suspended or closed and balances may be forfeited.
3.2 Providing Accurate Information
The information provided at registration — name, date of birth, address, mobile number, and email — must be accurate and complete. Providing false information or failing to keep your details up to date may result in account closure and withdrawal suspension.
3.3 Password & Security
You are fully responsible for keeping your account password and login credentials confidential. All activity completed from your account — wins, losses, bets, deposits, withdrawals — will be considered yours. Do not share your password with anyone and immediately report anything suspicious to 24vip support.
3.4 Account Suspension or Closure
You may suspend your account at any time. 24vip also reserves the right to suspend or permanently close your account if a breach of these terms, fraud, or suspicious activity is detected.
4. Identity Verification (KYC) Policy
24vip follows a KYC (Know Your Customer) process to ensure a legitimate and transparent gaming environment. The following documents may be required to verify your identity:
- ID document: Scan or photo of your National ID (NID), passport, or driving licence.
- Proof of Address: Utility bill, bank statement, or government-issued document (issued within the last three months).
- Payment proof: Screenshot or confirmation of the payment method used.
24vip may request KYC documents at any time, particularly for large withdrawals or suspicious activity. Failure to submit the required documents may result in account suspension and withdrawal holds.
Your Information Is Safe
24vip keeps your personal information and documents completely confidential and secure. We use this information solely for verification purposes and never share it with any third party. Learn more Privacy Policy See page.
5. Deposit & Payment Methods
5.1 Deposit Methods
The following payment methods are supported at 24vip:
- Mobile Banking: bKash, Nagad, Rocket
- Cryptocurrency: USDT, Bitcoin, Ethereum
- Bank Transfer: Major Banks in Bangladesh
Minimum deposit: ৳500. Maximum limits may vary by payment method. Deposits are usually instant, though some methods may take a few minutes.
5.2 Deposit Fees
24vip does not charge any deposit fees. However, your payment provider (bKash, Nagad, etc.) may apply their own fees — these are outside our control.
5.3 Deposit Ownership
You must use a payment method registered in your own name. Deposits from third-party accounts (e.g., someone else's account) are strictly prohibited. In such cases, the deposit will be returned and the account may be subject to review.
| Payment Methods | Minimum | Maximum | Processing Time |
|---|---|---|---|
| BKash | ৳500 | ৳2,00,000 | Instant |
| Nagad | ৳500 | ৳2,00,000 | Instant |
| USDT (Crypto) | ৳1,000 | ৳10,00,000 | 5–15 Minutes |
| Bank Transfer | ৳5,000 | No limit | 1–4 Hours |
6. Withdrawal Policy & Conditions
6.1 Withdrawal Process
You can withdraw your 24vip account balance at any time, provided the following conditions are met:
- KYC process completed and approved.
- Bonus Wagering Requirements have been met (where applicable).
- Deposit payment method verified.
- No suspicious activity.
6.2 Withdrawal Processing Time
24vip processes withdrawal requests in an average of 1–24 Hours processed within. First-time withdrawals may require additional verification and can take up to 48 hours. Large withdrawals and crypto withdrawals may take additional time.
6.3 Minimum & Maximum Limits
Minimum Withdrawal: ৳1,000. Daily Withdrawal Limit: ৳5,00,000 (For standard players). Higher limits are available for VIP members. There is no monthly withdrawal limit.
6.4 Withdrawal Fees
24vip generally does not charge withdrawal fees. However, your payment provider or network (especially for crypto) may apply their own charges. Exact fees depend on the withdrawal method and amount.
6.5 Withdrawal via the Same Method
Generally, you must withdraw using the same method you deposited with. This is part of our Anti-Money Laundering (AML) policy. If you wish to withdraw via a different method, contact support for approval.
Reasons for Withdrawal Delays
If your withdrawal takes longer than 24 hours, possible reasons include: incomplete KYC, unfulfilled bonus wagering, suspicious activity under review, or payment provider delays. Contact support to check the status.
7. Bonuses, Promotions & Wagering Requirements
7.1 Bonus Terms & Conditions
24vip periodically offers welcome bonuses, reload bonuses, cashback, and other promotions. Each bonus has its own terms and conditions, which are outlined on the bonus page. Please read the terms carefully before claiming any bonus.
7.2 Wagering Requirements
Most bonuses come with a Wagering Requirement (WR). WR means you must place a specified amount in bets before you can withdraw the bonus. Example: a BDT 1,000 bonus with 30x WR means you need to wager BDT 30,000. Withdrawing before completing the WR may result in forfeiture of the bonus and winnings.
7.3 Bonus Abuse
Creating multiple accounts to claim bonuses, strategically meeting WR (such as opposite betting), or taking other unfair advantages is strictly prohibited. If bonus abuse is detected, all bonuses, winnings, and accounts will be forfeited.
7.4 Bonus Cancellation
You may cancel a bonus at any time. Canceling will remove the bonus funds and all winnings from that bonus, leaving only your original deposit.
8. Gameplay Rules & Fairness
24vip is committed to fairness and transparency across all games. Our Live Casino games are operated with real dealers and physical cards. RNG (Random Number Generator) games are certified by independent auditing bodies.
Each game has its own rules — please read them before you play. Once a match kicks off, bets placed on the sportsbook cannot be cancelled. All bets must be submitted within the designated time.
8.1 Game Errors & Voids
If a game is interrupted due to technical errors, server issues, or any other reason, 24vip reserves the right to void or reschedule bets. In Sportsbook, if a match is canceled or postponed, bets will be refunded.
8.2 Sportsbook Special Terms
Bets cannot be changed or cancelled once a match has started. Settled bets are generally not subject to review; however, 24vip may review cases where an obvious error has occurred. It is your responsibility to verify your bet slip.
9. Prohibited Activities & Conduct
The following activities are strictly prohibited at 24vip:
- Multiple accounts: A single individual opening multiple accounts.
- Fraud & Manipulation: Manipulating game outcomes or system results in any way.
- Money Laundering: Using 24vip to launder illegal funds.
- Bonus Abuse: Claiming bonuses unfairly.
- Collusion: Colluding with other players to gain an unfair advantage.
- Chargebacks: Filing a chargeback with the payment provider after making a deposit.
- Minors: Any person under 18 years of age using 24vip.
If any of the above activities are detected, the account may be immediately closed, the balance forfeited, and legal action taken.
10. Responsible Gaming & Player Protection
24vip is committed to responsible gaming. We provide a range of tools and support to ensure that playing remains a source of fun — never a source of problems.
- Deposit Limit: Set daily, weekly, or monthly deposit limits.
- Time limits: Set automatic session breaks after a specified period of time.
- Reality Check: Check your time and spending status at set intervals.
- Self-exclusion: Take a break from your account for anywhere between 24 hours and 6 months.
- Permanent closure: You may permanently close your account at any time.
If you need help Responsible Play Visit the page or contact support. All information is kept strictly confidential.
11. Rights & Authority of 24vip
24vip reserves the following rights:
- Suspending or closing an account at any time and for any reason.
- Amending or updating the Terms and Conditions (with prior notice).
- Modifying or canceling bonuses and promotions.
- Cancelling or reviewing suspicious bets.
- Banning any player from future use of the service.
- Forfeit winnings and balances upon evidence of fraud or rule violations.
These rights are exercised solely to maintain the security and fairness of the platform.
12. Limitation of Liability
24vip strives to maintain the highest standards and security, but does not accept liability for the following:
- Technical errors, server downtime, or internet connectivity issues.
- Third-party payment provider delays or errors.
- Issues with the player's own device or network.
- Loss resulting from a personal data breach (where the player has shared their own password).
By using 24vip, you agree that you are playing at your own risk. 24vip's liability is limited to the current balance in your account.
13. Dispute Resolution & Complaints
If you have a dispute or concern with 24vip, please contact our customer support first. Most issues are resolved quickly and amicably.
To submit a complaint: email [email protected] or reach us via live chat. Please include all relevant details — account number, date, transaction ID, etc. We aim to provide an initial response within 72 hours and a final resolution within 14 days.
If you are not satisfied with the resolution provided by support, you have the right to report the matter to an independent regulatory authority.
14. Changes & Updates to Terms and Conditions
24vip reserves the right to modify, add to, or revise these Terms and Conditions at any time. Any changes will be posted on the website with an updated "Last Updated" date.
For significant changes, players will be notified by email or on-site notice. Continuing to use 24vip after any changes have been made constitutes acceptance of the updated terms.
We recommend checking this page regularly to stay up to date with the latest terms.
15. Contact & Support
For any questions or clarification regarding the Terms & Conditions, contact 24vip support:
- Live Chat: Chat icon at the bottom right of the website — active 24/7
- Email: [email protected]
- FAQ: FAQ Page Find answers to common questions
Our support team speaks Bangla and is always ready to help.
Final Note
Thank you for reading these Terms & Conditions. We hope your experience at 24vip is safe, fair, and enjoyable. If you have any doubts or questions, don't hesitate — our support team is always here for you. Play well, play responsibly!