Signing in to 24vip is straightforward — just enter your email or username and password. No OTP required for a standard login. However, if you sign in from a new device or an unrecognised IP address, additional verification may be requested — this is purely for your security.
Can I be logged in on multiple devices at the same time?
Yes, you can stay logged in on both mobile and computer with the same account. However, for security reasons, it's best not to log in from unfamiliar devices. You can view all active sessions in your account settings.
What should I do if I have trouble logging in?
Reset your password if you've forgotten it. Contact support if you've forgotten your email or mobile number. If your account is locked — typically after several failed password attempts — it unlocks automatically after 30 minutes, or you can ask support to unlock it.
Account Security Best Practices
- Change your password every 3 months.
- Review your login history regularly.
- Do not use the same password anywhere else.
- If you receive a suspicious login alert, change your password immediately.
- Our support team will never ask for your password or OTP — don't share them if anyone does.
How long does a session stay active?
Active sessions can last up to 24 hours if "Remember me" is selected. If inactive, you'll be automatically logged out after 30 minutes. Do not select "Remember me" on public devices.
Important
If you notice any unusual activity on your account, email [email protected] or reach out via live chat immediately. We will act quickly to secure your account.