1. Introduction — Why This Policy Matters
At 24vip, we believe your privacy is more than a legal obligation — it's the foundation of trust between us and you. When you register, deposit, or play on 24vip, certain information naturally comes to us. You have every right to know what we do with that information, where it's stored, who we share it with, and who we don't.
This Privacy Policy applies to all services on the 24vip platform — including the website, Live Casino, Sportsbook, mobile services, and customer support. By using 24vip's services, you agree to this Privacy Policy.
We never collect your data unnecessarily. We only gather what is needed — and use it strictly for its intended purpose.
Our Core Commitment
24vip never sells your personal data or shares it with third-party advertisers. Your information is used solely to provide services and ensure security.
2. What Types of Data We Collect
2.1 Identity Information
Information collected from you during registration or the KYC process:
- Full name (as shown on national ID)
- Date of birth and age verification documents
- Mobile number and email address
- Residential Address
- National ID or passport number
- Photo or scan (for identity verification)
2.2 Financial Information
Information related to deposit and withdrawal processing:
- Payment method used (bKash, Nagad, bank, etc.)
- Transaction date, amount, and reference number
- Withdrawal requests and history
- Mobile banking number (partial — full number is not stored)
2.3 Gaming Information
Data collected from your gaming activity:
- Betting history — time of play, amount, and outcome
- Game types played and session duration
- Win & Loss History
- Bonus Usage & Wagering Progress
2.4 Technical Data
Information automatically collected when you use 24vip:
- IP address and geolocation (country and city level)
- Browser Type & Version
- Operating System & Device Information
- Login time, session data, and click patterns
- Data from Cookies & Similar Tracking Technologies
| Data Type | Source | Required? | Purpose |
|---|---|---|---|
| Full name and date of birth | Registration Form | Yes | Identity & Age Verification |
| Mobile Number | Registration Form | Yes | Contact & Security |
| NID / Passport | KYC Upload | Yes (on withdrawal) | Identity verification, AML |
| Payment information | Transaction Processing | Yes | Deposit / Withdrawal |
| IP & Device | Automatic | No (automatic) | Security & Fraud Prevention |
| Gaming History | Platform Activity | No (automatic) | Account Management, Support |
3. How We Collect Information
24vip collects information in the following ways:
Registration Form
Provided directly by you at the time of account registration
KYC Process
Document upload for identity and address verification
Transactions
Payment data during deposits and withdrawals
Platform Usage
Data collected automatically during gameplay and browsing
Support Contact
Information provided via live chat or email
We never collect your data without consent. All collection is transparent and limited to specific purposes.
4. How We Use Your Data
24vip uses the data it collects solely for the following purposes:
4.1 Service Delivery & Operations
- Account creation, management, and security.
- Processing deposits and withdrawals.
- Delivering gaming services and storing game results.
- Managing bonuses and promotions.
- Providing customer support and resolving issues.
4.2 Security & Legal Compliance
- Prevention of fraud, deception, and account abuse.
- Complying with KYC and AML (Anti-Money Laundering) regulations.
- Age verification and minor protection.
- Cooperating with legal disputes or investigations.
4.3 Service Improvement
- Analytics to improve the platform and gaming experience.
- Identifying and resolving technical issues.
- Personalized services and relevant recommendations.
4.4 Contact
- Transaction confirmations and account notifications.
- Security alerts and important updates.
- Sending you promotional offers and bonuses with your consent.
We never use your data to make decisions against you. Data analysis is used solely to improve service quality and protect your account.
5. Who We Share Your Information With
24vip never sells your data and does not share it unnecessarily. Limited data may be shared only in the following cases:
5.1 Payment Providers
To process deposits and withdrawals, necessary information is shared with bKash, Nagad, or other payment providers. They operate under their own privacy policies.
5.2 Gaming Software Providers
Limited data may be shared with our gaming partners to operate live games. They are also bound by confidentiality agreements.
5.3 Legal Authorities
We may be legally required to disclose certain information in response to legal orders, court directives, or regulatory authority investigations.
5.4 Never Shared
- With third-party advertisers or marketing companies
- With Other Casinos or Gaming Platforms
- With Data Brokers or Data Sales Organizations
- With your contacts or family (without your permission)
6. Cookies & Tracking Technologies
24vip uses cookies and similar technologies on its website. These are stored as small files in your browser.
6.1 Types of Cookies used
- Essential Cookies: Keeps your login session active and ensures security. Disabling these cookies may cause the site to malfunction.
- Functional Cookies: Remembers your preferences, such as language or game settings.
- Analytics Cookies: Helps us understand how many users visit which pages — without identifying anyone personally.
6.2 Managing Cookies
You can manage or delete cookies through your browser settings. Keep in mind that disabling essential cookies may affect features like login and payments.
7. How Long We Retain Your Data
We only retain data for as long as necessary:
- Account information: For the duration of active account + 5 years after closure (as required by law).
- Transaction Information: At least 5 years after completion (AML and legal obligations).
- KYC Documents: 5 years after account closure.
- Gaming History: For the duration of active account + 2 years.
- Technical Logs: Typically 6–12 months.
Once the retention period ends, data is securely deleted or anonymized.
8. Data Security Measures
To protect your data, 24vip has implemented multiple technical and administrative safeguards:
- 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted.
- Secure Server: Data is stored in internationally certified data centers.
- Access Controls: Only authorized personnel can access specific data.
- Regular Audits: Security measures are reviewed and updated on a regular basis.
- Breach Notification: In the event of a data breach, you will be notified as required by law.
Your responsibilities matter too
We apply the highest security measures at the server level. That said, keep your password strong, never share it with anyone, and always end your session when logging in from an unfamiliar device.
9. Your Privacy Rights
As a 24vip user, you have the following rights:
Right to access your data
You may request to know what data we hold about you.
Right to correction
You may request corrections to any inaccurate information.
Right to Erasure
You may request deletion of specific data, subject to legal requirements.
Data Portability
You may request a copy of your data in a portable format.
Right to Restrict Processing
You can request that we limit how your data is used for specific purposes.
Right to opt out of marketing
You can opt out of promotional emails or SMS at any time.
To exercise these rights, email us at [email protected]. We aim to respond within 30 days.
10. Protection of Minors & Children
24vip strictly does not collect information from or provide services to anyone under the age of 18. Age is verified at registration, and identity documents confirming age are requested during KYC if there is any suspicion.
If a parent or guardian discovers that their child has registered on 24vip, please contact [email protected] immediately. We will promptly close the account and delete the associated data.
11. Third-Party Services & Links
24vip's platform uses third-party gaming software, payment gateways, and technology services. Only the minimum necessary data is shared with these partners, and all of them are bound by confidentiality agreements.
If the 24vip platform contains links to external sites, 24vip is not responsible for those sites' privacy practices. Please review their own policies before navigating away.
12. Marketing Communications & Consent
With your consent, 24vip may send you promotional emails, SMS, or platform notifications about new bonuses, game launches, or special offers. This consent is given at the time of registration.
You can opt out of marketing communications at any time:
- By clicking the "Unsubscribe" link at the bottom of any email.
- By turning off notifications in Account Settings.
- By emailing [email protected].
Even if you opt out of marketing, transaction confirmations and security notifications will continue — these are essential parts of the service.
13. Changes to the Privacy Policy
24vip may update this Privacy Policy from time to time — due to legal changes, new services, or enhanced security measures. When changes are made:
- The updated policy will be published on this page.
- The "Last Updated" date will be changed.
- Significant changes will be communicated via email or an on-site notice.
We recommend checking this page regularly. Continued use of the service after any changes constitutes acceptance of the updated policy.
14. Contact & Privacy Complaints
For any privacy-related questions, requests, or complaints:
- Email: [email protected] (use subject line "Privacy Request")
- Live Chat: Chat button at the bottom right of the site — active 24/7
We aim to provide a written response within 30 business days. For urgent security matters, you will receive an initial response within 72 hours.
Our Commitment
Keeping the information you entrust to 24vip safe is our highest responsibility. Thank you for reading this Privacy Policy — it shows you care about your rights.